Our business works on really taking the time to get to know our clients and their needs so we can craft their retreat to perfection. We love delighting our clients with those special touches that matter and take care of all the little details so you can focus on unwinding, connecting, and making the most of your time away . For us, it’s important you’re not just happy, but over the moon about your travel plans!

We’re really proud of the high level of customer service we provide. It's easy to say when everything goes smoothly, but we believe it's even more important in the event of travel disruption. We take a proactive approach in dealing with any issues that may arise before, during and after travel so you’re always well looked after.

We love hearing your thoughts and feedback! If you have any suggestions or ideas on how we can make your experience even better, feel free to email Amisha, our founder, directly at amisha@tailoredretreats.com.

To discuss a new trip, talk to us about an existing booking or simply say hello, you can:

• Email hello@tailoredretreats.com and one of our retreat designers will get back to you as soon as possible.

• Call us on 0203 987 4866 (or +44 203 987 4866 if you're calling us from abroad).

• Book an appointment so we can call you back at a time of your choice.

• From your mobile, click here to chat over WhatsApp

• Get social… find us on Facebook and Instagram.

Our main opening hours are between Monday - Friday, 9:30am - 4:30pm but we always provide emergency contact numbers for clients travelling, should they need assitance outside of these hours.

We're delighted to offer flexible booking practices from low deposits, multiple payment options and access to your booking via your own client account, 24/7.

We only partner with reliable suppliers who offer flexibility in their booking terms, are transparent in their refund policies and forthcoming in issuing eligible refunds. 

We’ll let you know the specific protection and terms of your trip whenever we send through a retreat quote, so you can book with peace of mind, knowing exactly where you stand, should your plans change.

Booking with Tailored Retreats offers incredible value that goes beyond what you'll find with online booking platforms. While online platforms might give you a wide range of options, we take a more personal, hands-on approach having built strong personal relationships with the hotels, villas, tour guides, and wellness practitioners we work with.

With Tailored Retreats, it’s about more than selecting properties based on photos or descriptions; We handpick each property based on quality, service, and commitment to sustainability. In addition to regularly visiting and experiencing properties first-hand, we work closely with our vast network of destination experts, whose recommendations never fail to delight clients.

When booking with us, you can relax knowing your getaway has been carefully crafted with personal attention, that big booking sites simply can't offer.

All our package holidays come with financial protection. This means that, in the unlikely event we or any of our suppliers stop trading and your holiday gets cancelled, you’ll receive a refund or be brought home safely if you're already on holiday.

Where all flight-inclusive packages are fully ATOL bonded, as an disclosed agent under Hemisphere Travel Group we also offer TTA financial protection, which covers both flight and non-flight based package holidays, such as rail, cruise, or self-drive transport.

For more information about TTA protection, visit https://thetravelnetworkgroup.co.uk/faqs/

Keep in mind, financial protection doesn’t cover things like lost luggage, medical expenses and other issues which are typically handled by travel insurance.